DIA-ry Support

Last updated: February 21, 2026

Thanks for using DIA-ry. This page explains how to get help, report issues, and troubleshoot common problems.

Contact Support

Email: plantry.sup@gmail.com

When you contact support, include:

A short description of the issue
What you expected to happen
What actually happened
Your device model and iOS/iPadOS version
App version (if available)

We usually respond within 1-3 business days.

Before You Reach Out

Close and reopen DIA-ry
Restart your device
Update to the latest app version
Check notification permissions if reminders are not appearing
Check internet connection if using Google Sheets backup

Frequently Asked Questions

Is DIA-ry a medical device?

No. DIA-ry is not a medical device and does not provide medical advice, diagnosis, or treatment.

I am not receiving reminders. What should I do?

Open iOS Settings -> Notifications -> DIA-ry and allow notifications.
In DIA-ry, review reminder times and active weekdays in Settings.
Disable Focus / Do Not Disturb if it is silencing alerts.
Reopen DIA-ry and save settings again.

My data looks missing after reinstalling or changing devices.

DIA-ry uses iCloud sync. Data restoration can take some time after reinstall or first launch on a new device.

Try:

Confirm iCloud is enabled for your Apple ID.
Keep the app open for a few minutes on stable internet.
Pull to refresh in History/Settings if available.

Google Sheets backup is not syncing.

Open DIA-ry Settings -> Google Sheets Backup.
Check whether your Google account is still connected.
Tap Sync Now.
If needed, disconnect and reconnect Google.

Can I export my records?

Yes. Open DIA-ry Settings -> Export, choose date range and data types, then export CSV.

Privacy

DIA-ry stores health tracking records locally and syncs across your devices via iCloud (CloudKit) when enabled.

If you connect Google Sheets backup, selected records are copied to your Google spreadsheet account to support your own backup workflow.

Privacy Policy: https://openleaves.dev/policy

Safety Notice

If you believe you are having a medical emergency, contact your local emergency services immediately.

DIA-ry is for personal tracking only and is not a substitute for professional medical care.